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just two months later as businesses slashed headcount, reduced inventory and began reimagining nearly every in-personservice through the lens of a remote delivery model. Consumers are changing how they shop , how they work and where they live, creating opportunities for new and creative business models. in February 2020 to 14.8%
Customer loyalty is developed and retained by personalizedservice where customers feel seen, rather than just another number. . Give More, Creatively. It’s the simple things that count. Send a birthday card or anniversary reminder, for example. Giving is not just about discounts or offer codes.
In 2008, America tried to rebuild the economy from the top down…This time, let's get creative and focus the bailouts on individual Americans and the communities where they live. We are in-personservice based which means we can’t work remotely. Those industries are sources of employment for many Americans.
If you’re large enough, you may be the target, and if smaller, you are the minnow not the shark – and need to be agile and creative. Using price creatively. Service is a remarkable differentiation. There must be at least several companies out there right now positioning to compete with you. That’s our subject this week.
Email readers, cintinue here.] Price can become a competitive tool by creative companies when they can change the game, reducing the number of parts for example to lower manufacturing costs, or reducing the time to install a product, lowering after-sale costs. Service is a remarkable differentiator.
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