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When the internet became popular in the 1990s, websites were static & adopted the design language of their creators : blue links & images. Then, we added interactivity with Javascript. In 2005, Gmail claimed the title of most sophisticated app. Soon there after, Google Maps enabled interactivity in the browser for 2D maps. Next, the first mobile apps were launched.
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Helpdesk ticketing software can provide your support team with needed features and help them perform at their best. Or it can overcomplicate their workflows and create confusion. There’s no one best helpdesk for everyone. For example, while they have a lot to offer, ‘enterprise’ solutions may not speak to the needs of your small business.
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