Gust

NOVEMBER 12, 2024

It’s not uncommon for terms in early-stage startups to be wildly overloaded, but valuation may take the prize for the most confusing to founders. If you’re unsure about the difference between a pre-money valuation, a post-money valuation, a valuation cap, a 409a valuation, and the value of your common stock at any given time, you’re not alone! But, as a founder, it’s worth understanding enough to avoid equity mistakes and to avoid sounding like that guy from The Princess Bride when you’re talkin

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founder startup 91

The Groove Blog

NOVEMBER 12, 2024

You’ve poured your heart and soul into creating a product you’re proud of. But lately, you’ve noticed a troubling trend. Your customers aren’t as engaged as they used to be. And your poor support team? They’re drowning in a sea of tickets. Success isn’t just about having a killer product. It’s about providing exceptional experiences […] The post What Is Intelligent Customer Experience?

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support 52

The Groove Blog

NOVEMBER 12, 2024

I have this habit where, every Friday evening, I spend about two hours checking out AI advancements during the week. And there’s always something new. Today, I decided to check out a new image generator. I tried out the free tier, and thought to myself: “Well, I don’t see anything new here!” In fact, it […] The post How Can AI Be Used To Support Customer Success?

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support 52